Frequently Asked Questions

What do I do if my piece arrives broken?

We package all orders using a proprietary system we’ve developed to prevent 99.9% of breakage during shipping. However, no one’s perfect, and mistakes may rarely occur. In the unlikely event that your item arrives broken, DO NOT throw away the box or packing materials. We will need CLEAR photos of the broken items as well as the box in order to file a claim with the shipping provider (USPS, FedEx).

Contact us and fill out the information explaining what happened and someone will respond within 1-2 business days.

Are the products on this site authentic?

Every item on this website is 100% authentic, but you should be aware of counterfeit products on other sites. Most pieces are acquired directly from the artist and are signed at the bottom.

Do you accept Paypal?

No, we do not accept Paypal.

I received the wrong product.

If you received the wrong product(s), give us a call within 48 hours of receiving your package. DO NOT USE THE ITEMS. If you use the items, we cannot replace them. Once you contact us, our team will decide whether to issue a return shipping label and have you send the item back, or let you keep it and send you the correct item.

Can I change my order after I've made my purchase?

Yes, but only before it is packed. If you need to make a change to your order, contact us immediately by phone or email. Once your order is packed it cannot be changed.

Do we ship outside of the United States?

Yes, we can ship internationally, if you live outside of the United States please send us an email.